hear.com FAQ

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Why should I try hearing aids with hear.com?

We offer the most advanced hearing aid technology, produced by the top hearing aid manufacturers. These hearing aids fit a wide range of hearing losses and lifestyles. There are a variety of discreet form factors available. Our 1,600 Partner Providers will provide you with a risk-free consultation and technology trial. Contact us today for a referral to a provider in your area.

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How does hear.com work?

One of our hearing aid experts will talk with you over the phone. The free consultation comes with no obligation. You will get unbiased answers to your questions. During the phone call, the expert will schedule you for an appointment with a Partner Provider in your area. The provider will test your hearing and, if you have a hearing loss, recommend the right technology for you. After the provider fits you with your hearing aids, you have 45 days to try them. If you are not satisfied, you get a full refund.

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How long is the trial period?

The trial period is 45 days. Within the first 30 days, you will work on getting adjusted to your hearing aids. Your coach will give you a copy of our Hearing Success Program guidebook. The guidebook gives you training exercises and tips on learning to hear better with hearing aids. Think of these exercises as therapy for the auditory portion of your brain, much like a physical therapist might prescribe activities to strengthen your muscles. At the end of the 30-day training period, you and your coach will evaluate your progress. If you decide that your expectations have not been met, you have up to 15 additional days to return the devices for a full refund.

Are there any costs, beside the cost of hearing aids if I decide to purchase?

You may need to pay up front for the hearing test with some Partner Providers. However, if you purchase the hearing aids through hear.com, we will discount the price by the cost of the hearing test. You will not pay any fitting fees. If you decide to return the hearing aids, you get a full refund.

How much do hearing aids cost?

Hearing aids range in price from $800 to $3,250 per ear. The cost of hearing aids depends on the technology present in the computer chip inside of the device. A computer chip that offers fancier noise reduction features and greater fine-tuning capabilities will cost more. The external appearance of the device- whether it goes behind your ear or fits entirely inside your ear canal- contributes little to hearing aid cost.

Find out more about prices.

Will my health insurance cover hearing aids?

Health insurance coverage for hearing aids is mandated for children in 22 states. Only a few states require coverage for hearing aids for adults.
When health insurance companies choose to cover hearing aids, they typically only pay up to a certain amount. This amount may only cover very basic level technology; you will need to cover the difference between the insurance company’s allowance and the cost of the technology you choose. Insurance companies normally cover the cost of hearing tests, provided that the tests are medically necessary.
You will need to consult with your particular health insurance plan for details about policies.

Find out more about insurances.

Can I get financing through hear.com?

Yes. We have a financing plan with no interest if the balance is paid in full within the 12 months. You also may choose to pay over 24, 48, or 60 months, pending credit approval.

Where do the differences between price ranges come from?

The technology in the hearing aids determines the price. More expensive hearing aids offer more features designed to help patients achieve good speech understanding in challenging environments. You will also find more options such as Bluetooth connectivity in higher-end devices.

Where can I get an overview of all hearing aids and prices?

There are many possible combinations of hearing aid styles, technology levels, and brands. The best first step is to talk with a hear.com expert, who will help narrow down your options based on your lifestyle and preferences. Your Partner Provider will further guide you after your hearing test. If you are concerned about cost, let your hear.com advisor and the hearing care provider know, so that they can work with you on finding a solution that fits your budget.

Can I insure my hearing aids?

Hearing aids come with a loss and damage (that is, damaged beyond repair) warranty of 1 to 3 years, depending on the model. This warranty is provided by the manufacturer. The manufacturer will usually charge a deductible of a few hundred dollars to replace a lost or damaged hearing aid. Some manufacturers will allow you to extend this warranty for a longer period for a fee; your Partner Provider can assist you. Once you have exhausted the manufacturer’s loss and damage warranty, you can get insurance coverage as a rider on your homeowner’s insurance policy or contact a company that specializes in hearing aid insurance. Your Partner Provider can provide more information.

Do I need to visit an ENT to get hearing aids?

Your hearing tests will be performed by an audiologist or a hearing instrument specialist. They have the training and expertise to do hearing tests. If they see any indications that you need referral for a medical evaluation, they will send you to an ENT doctor. In most cases, you can get hearing aids without visiting an ENT doctor.

How well do modern hearing aids perform?

Digital processing technology has greatly increased the capabilities of modern hearing aids. They perform computations thousands of times per second. These computations determine what kind of listening environment the user is in and adjust the programming accordingly. Some digital circuits are dedicated to reducing the interference of noise on speech understanding.

What is the difference between ITE and BTE?

ITE stands for “in the ear” hearing aid. These hearing aids fit inside your ear canal and may fill part of the concha of your ear. The concha is the part of your outer ear that looks like a bowl. “BTE” hearing aids house the electronics in a case that fits behind your ear. A wire or a tube carries the sound into your ear from the case.
BTE and ITE hearing aids can fit a wide range of hearing losses. However, sometimes people have ear anatomy that make one style a better choice. In addition, the most profound hearing losses require the power and superior feedback management provided by a BTE hearing aid. Find out more about ITE hearing aids.

Are hearing aids Bluetooth equipped? Can I connect my hearing aids to my new TV?

It depends on the hearing aid model. Increasingly, manufacturers include Bluetooth connectivity in hearing aids. Some hearing aids can connect directly to smart phones. Other hearing aids need an intermediary device to work with a smart phone. There are special accessories that allow hearing aids to connect to televisions and other audio devices.

Are hearing aids waterproof?

Hearing aids are not waterproof, but they are usually water-resistant. They can withstand everyday incidents such as running through the rain in a parking lot from the car into a store. Many hearing aids are built to meet IP67 or IP68 ratings, which certify that the hearing aids will resist moisture and dust based on the results of laboratory testing. However, even if a hearing aid has an IP68 rating, you should not deliberately drop your hearing aids in water. Treat your hearing aids as carefully as sensitive electronics in order to keep them working at their best.

I am wearing glasses, can wear hearing aids with them too?

Yes. Some patients with glasses prefer in-the-ear (ITE) styles. However, many patients successfully wear behind-the-ear (BTE) styles with glasses. Most BTE hearing aids are thin enough to fit on the ear alongside glasses. You just need to be careful when you take off your glasses. Make sure that you don’t accidentally take your hearing aids off along with your glasses, which can happen if you are in a hurry and yank your glasses off quickly.

Can I set up and adapt my hearing aid myself?

Your hearing aids need to be programmed by a hearing care professional who has years of education, training, and experience. They have the knowledge about acoustics to shape the initial settings. In addition, they make sure that your hearing will be protected from further damage. From the settings that your professional provides, you can make some changes within limits. You can adjust volume and programs. If you use a smartphone app, you can fine-tune the bass and treble levels in the sound. The degree of flexibility that you have will be programmed by your hearing care professional. Most patients find that they prefer a limited number of options so that they don’t become overwhelmed.

Why should I take care of my hearing loss as soon as possible?

Over time, hearing loss isolates you from your friends and family. The negative impact of communication difficulties on your relationships, career, and quality of life will only increase over time. In addition, the auditory neurons in your brain start to change when you no longer hear normally. It becomes more difficult for the neurons to re-adjust to sound once you start to wear hearing aids. If you treat hearing loss early, you will have an easier time adjusting to hearing aids.

How do I know that I have hearing loss?

Hearing loss tends to worsen gradually, so most likely your friends and family will notice first that you are having difficulties. People may tell you that you are not responding appropriately to their questions, or that you have the television on too loud. You may think at first that other people are “mumbling,” when in fact you are no longer hearing words as clearly as before.
As your hearing loss progresses, you will likely notice that you strain to hear in noisy places like restaurants. Work meetings become more challenging. You may avoid using the telephone.
The only way to know your hearing status for sure is to get a professional hearing exam. A hearing care professional will perform the exam with calibrated equipment, making sure that the results are accurate.

How do I find a hearing specialist near me?

We have one of the largest networks of Partner Providers in the world, with 1,600 hearing care professionals ready to help you. Register on our website today and a consultant will reach out to you to schedule an appointment in your area.

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