About Us

Your needs come first!

Paul Crusius and Dr. Marco Vietor
Paul Crusius and Dr. Marco Vietor

Operating in nine countries, we at hear.com have established ourselves as one of the global leaders in modern hearing care. In 2015, we opened our doors in the U.S. and made our presence known in the hearing aid industry. Since then, we’ve helped millions of people improve their quality of life. How did we accomplish this? It’s simple – we put our customers’ needs first. Our team of hearing aid experts and licensed audiologists work closely with you to find the best, most affordable solution. From the free consultation to your hearing aid fitting at one of our local Partner Providers, we guide you through the entire process. To learn a little more about the type of service you will receive from us, continue reading below.

Customer-centric team of experts

Your ability to hear is as unique as your fingerprint, which means that hearing aids are not one-size-fits-all. In order to get the best performance out of your hearing aids, you need a tailor-made solution – one that addresses your specific hearing needs and preferences. This is only possible if you have the right support and the right information regarding your current situation. This is why we provide free consultations with no obligations or risks. Our goal is to simply listen to you, answer all your questions, and point you in the right direction – towards better hearing. We have a knowledgeable team of hearing experts who can help you find a solution that fits seamlessly into your lifestyle.

We guarantee simply good hearing!

“Simply good hearing” is not just our slogan – it’s our promise to you. Our process is easy yet highly effective. First, we speak to you over the phone to learn more about you and your hearing loss. We’ll recommend a course of action and schedule a hearing test appointment with one of our local Partner Providers. At this appointment, you will be recommended hearing aids based on your lifestyle, degree of hearing loss, and personal preferences. If you decide to invest in better hearing, you’ll get 45 days to try your new hearing aids, risk free. If you’re not fully satisfied after 45 days, you can return the devices for a full refund (no restocking fees). Our goal is to provide you with the best service, the best hearing aids, and the best prices.

hear.com is the only hearing aid provider that guarantees better hearing in just 30 days, or your money back! This is only possible with our exclusive Hearing Success Program. It is absolutely free to join, and it includes a 30-day hearing training guide that will help you get the most out of your new hearing aids – ensuring they stay in your ears and not on your night stand. The program currently has a satisfaction rate over 92%, and the number continues to increase with every new hearing success story. But don’t just take our word for it – head over to our customer voices page to read what people are saying about their renewed quality of life, thanks to hear.com.

Would you like additional information
on the different types of hearing aids?