Privacy Policy

hear.com strives to provide the best service possible and as part of that, the more we know about your needs, the better we are able to customize our services. We respect your privacy and safeguard your information. In order to preserve your trust, we pledge to protect your privacy by adhering to the practices described below.

By using our site, you consent to our privacy policy.

Table of Contents:

  • Information Collection
  • Information Use and Sharing
  • Third Party Websites
  • Child Privacy
  • Security
  • Notice of HIPAA Privacy Practices
  • Contact Information

Information Collection

We collect information in two ways: personal information and information we get from your use of our services.

Personal Information is information that is associated with your personal identity. We use personal information to understand your needs and interests, and to provide you with better products and services. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with hear.com. We take the trust you place in us seriously. We will not sell, rent or lease your personal information to any third-party. While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. “Personally identifiable information” may include, but is not limited to your name, e-mail address, mailing address, phone number or date of birth.

Information we get from your use of our services is data about usage and service operation that is not associated with a specific identity. We collect and analyze non-personal information to evaluate how visitors use our website. Aggregate data we collect may include pages visited on the site, unique URLs visited within the site, browser type, and IP address. Most non-personal data is collected via cookies or other analysis technologies.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, you may not be able to use some portions of our site. Some of our business partners may use cookies on our site (for example, advertisers); however, we have no access to or control over these cookies.

Information Use and Sharing

We will use your information to respond to you, personalize your experience, improve our website and improve customer service.
Unless you ask us not to, we may contact you via mail and email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Third Party Websites

This Privacy Policy only addresses the use and disclosure of information we collect from you on www.hear.com. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review the website’s privacy policy. We are not responsible for the policies or practices of third parties.

Child Privacy

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. This database is only accessible by those authorized to access such systems, and these individuals are required to keep the information confidential.

Notice of HIPAA Privacy Practices

Newsletter

Should you no longer wish to receive our informative emails, you may click on the unsubscribe link located within each message received and/or you may contact us at service@hear.com.

hear.com is an official sister company and US portal of audibene.

Nevada Privacy Rights

Under Nevada law, Nevada residents may submit a request directing us not to make certain disclosures of personal information we maintain about them. To exercise this right, please contact us:

  • By phone at 1-888-998-1946
  • By email at Data-protection@hear.com

California Privacy Rights

This section contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies only to “personal information” (“PI”) that is subject to the CCPA. Consumers with disabilities may access this notice by standard screen reading software. Personal Information We Collect, Disclose for a Business Purpose, and Sell. We collect the categories of personal information about California consumers identified in the chart below. Hear.com sells some PI but not other PI: As further set forth in the chart below, in the past 12 months, we have disclosed and sold California consumers’ personal information to third parties for business and commercial purposes. To provide our services, California consumers send us personal information and direct us to transfer that information to doctor’s offices and other service providers to assist them in obtaining appointments, products, and/or services. In the past 12 months, we have not sold the personal information that California consumers have directed us to share with third parties for these purposes. However, we collect other data about visits to our websites and advertisements, and we have sold such data to third party partners in the past 12 months. To opt out of our sale of this subset of data to third parties, please follow the instructions in the “Your Rights Regarding Personal Information” section below.

Categories of Personal Information Collected in the last 12 months: Categories of sources from which information is collected: Business or commercial purposes for collection, use, and sharing: Disclosed for business purposes to the following categories of third parties: Sold to the following categories of third parties:
Personal and online identifiers (such as first and last name, email address, date of birth, address, telephone number) Yes Consumers through Hear.com & https://m.cdn.hearing-aid-advice.com/ websites and telephone consultation Doctor consultation, Hearing aid fitting, financing, insurance claims, sales, marketing, advertising, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Local audiologist, Accounting Software, Insurance Company, Hearing Aid manufacturer, survey tools, financing companies, service providers Local audiologist, Accounting Software, Insurance Company, Hearing Aid manufacturer, survey tools, financing companies, service providers
Categories of information described in Section 1798.80(e) of the California Civil Code (such as insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information) Yes Consumers through telephone consultation Doctor consultation, Hearing aid fitting, financing, insurance claims, sales, marketing, advertising, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses Local audiologist, Accounting Software, Insurance Company, Hearing Aid manufacturer, survey tools, financing companies, service providers None
Characteristics of protected classifications under California or federal law (such as gender) Yes Consumers through Hear.com & https://m.cdn.hearing-aid-advice.com/ websites Identification, personalization of messages, marketing, advertising, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Local audiologist, Accounting Software, Insurance Company, Hearing Aid manufacturer, survey tools, financing companies, service providers None
Commercial or transactions information (such products or services purchased, obtained or considered) Yes Local Audiologist who completed fitting, telephone, fax Order processing, guarantees, marketing, advertising, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Local audiologist, Accounting Software, Insurance Company, Hearing Aid manufacturer, survey tools, financing companies, service providers None
Internet or other electronic network activity information (interactions with a website, email, or advertisement) Yes Consumers through Hear.com & https://m.cdn.hearing-aid-advice.com/ websites Marketing, customer journey, advertising, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Tracking software, CRM, service providers Advertising and Marketing Companies.
Sensory information (such as audio call recordings) Yes Consumer telephone conversations with our agents Quality control, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Service providers None
Professional or employmentrelated information Yes Consumers through Hear.com & https://m.cdn.hearing-aid-advice.com/ websites and telephone consultation Financing, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Finance companies, service providers None
Inferences drawn from the above information about your predicted characteristics and preferences Yes Consumers through Hear.com & https://m.cdn.hearing-aid-advice.com/ websites and telephone consultation Financing, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Accounting Software, financing companies, service providers None
Other information about you that is linked to the personal information above No Consumers through Hear.com & https://m.cdn.hearing-aid-advice.com/ websites and telephone consultation Doctor consultation, Hearing aid fitting, financing, insurance claims, sales, marketing, advertising, auditing related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity, debugging, performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, internal research for technological improvement, internal operations, activities to maintain and improve our services; and other one-time uses. Local audiologist, Accounting Software, Insurance Company, Hearing Aid manufacturer, survey tools, financing companies, , service providers Advertising and marketing companies

Your Rights Regarding Personal Information. California residents have certain rights with respect to the personal information collected by businesses. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

  • The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
  • The right to request that we delete the personal information we have collected from you or maintain about you.
  • The right to opt out of our sale(s) of your personal information. Please note that if you opt out of certain types of sales, we will be unable to provide you with the services that rely on such sales.
  • The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA. To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:
  • By phone at 1-888-998-1946
  • Online at Do Not Sell My Personal Information
  • Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum the full name you used, your telephone number, the email you entered into our site, and your Zip Code. You may designate an authorized agent to make a CCPA request on your behalf by submitting this form (https://www.hear.com/privacy-request/) to us. We do not knowingly sell the personal information of minors under 16 years of age.

Contact Information

If you have additional privacy questions or if you are otherwise concerned with our personal information practices, then you may contact us here:

hear.com LLC
396 Alhambra Circle, Suite 600
Coral Gables, Florida 33134

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

This policy was last modified on February 1, 2021

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