hear.com is simplifying and scaling hearing care, serving an underserved global population of 1bn+ people with hearing loss. Leveraging an AI-powered, digital care model, proprietary tele-audiology technology, and access to a network of expert hearing care professionals, hear.com delivers personalized, evidence-based care that helps people move beyond the stigma of hearing loss and reconnect with the world around them—improving outcomes and experiences while expanding access and lowering the cost of care. Started in Berlin, Germany in 2012 and headquartered in Miami, FL, the founder-led Company employs more than 1,100 people in 8 countries.
More than 1 billion people globally have issues hearing and understanding other people. This makes hearing loss one of the three largest social health conditions on the planet. Untreated hearing loss can have major negative consequences on a physical and emotional level. Increased risk of developing dementia, more social isolation, and reduced personal happiness are typical results of untreated hearing loss. Harvard Health calls it a “silent epidemic.”
We have built hear.com because we fundamentally know and believe that we do not have to live that way. In today’s day and age there is not a single objective reason why someone cannot hear well to live well. Still there is a stigma associated with hearing care that wrongfully keeps many people away from living their best lives. Social connections are the essence of humanness, and they are massively enhanced by our ability to hear and communicate well. That is why we have made it our mission to break the stigma and bring quality hearing care to anyone, anywhere.
We know that the first and most important thing to do when you experience hearing loss is to act. More specifically, you need to get quality hearing care. Why? Because it literally changes your life. When your senses are all in working order, you can live your best life. Without hearing care, you lose steam, you become passive, and you age faster.
So why quality hearing care? That is the only hearing care that really solves your hearing problems. You are communicating and hearing more than 16 hours a day. There is no room for compromise on hearing ability and comfort. You need a hearing solution that matches your specific hearing loss and personal lifestyle. At hear.com we have specialized in getting you the best solution for your hearing. We have built hear.com to maximize results for our customers.
We have built hear.com to maximize results for our customers. Specifically, we optimize for three dimensions to achieve the best results:
Hearing outcomes.
Quality hearing care means it just works for you effortlessly. You hear speech clearly and the hearing aids sound natural – in all situations of life. You forget that you are wearing the devices because they are so comfortable, so subtle. You are back to your energetic self and are present in life’s most important moments.
Convenience.
We have taken the hassle out of hearing. It should be simple to hear well. We made it simple. We provide expert consultations via the phone, deliver audiology directly to your home. We provide quality hearing care where it matters most – in the comfort of your home. Direct access to the best audiologists. No waiting times, no clinic visit is necessary. Benefit from our 45-day no-risk trial. Try it in your real life — work, dinners, grandkids.
Cost.
We worked very hard to become one of the biggest hearing aid companies in the world. With our volumes we achieve world leading buying power with our suppliers to give you the best hearing care at all performance levels for the best possible price. Getting Getting hearing care is one of the smartest choices in life. We ensure that you get the most out of it. That is why we provide quality hearing care at every performance level with solutions from $1 to $3 a day.
We focus on one thing: hearing care. We have served and continue serving millions of individuals with hearing care – across 8 countries. Consistently, our satisfaction scores are 2x higher than the market average in all countries we are operating in. That is why we have gained more market share than anyone else in the last 10 years.
95% of our customers wish they had gotten hearing care sooner. Our recommendation rates are leading the industry. We have been recognized by numerous institutions for outstanding quality of care and innovation leadership, e.g. BBB, Newsweek, Trust Pilot, TUEV SAARLAND, iF-Design Award etc. We are serving individuals, families, communities and celebrities with hearing care. We give it our all. You are in great company with hear.com.
iF-Design Award 2026
2x Excellence in design
Globee Gold Winner 2026
Tele-audiology & Horizon IX
Bronze effie award 2025
Effectiveness in marketing
Consumer Affairs’ Buyer’s Choice Awards 2024
Best Value for Price
BIG Innovation Award Healthcare 2024
Horizon IX
Gold Stevie® — 2023
Best Customer Service
Today we are more than 1,000 people. A third American, a third German, a third Indian — give or take — with 20 other nationalities woven in.
We are customer-first in everything. Every process, every innovation, every metric starts with one question: does this help someone hear better, sooner, easier?
We are hands-on. Nobody here manages from a distance: our leaders take customer calls, test the funnels, and know the product because they use it. We are entrepreneurial to the core. We still run the company like it's Day One — flat hierarchy, fast decisions, and the best argument wins.
We hire for passion. Skills can be taught; caring about a 70-year-old hearing their grandchild again cannot. We are a performance culture with a soft heart: we obsess over numbers all week and tear up at customer stories at our annual summit.
We break stigma for a living. We relentlessly focus on helping our customers to live their lives to the fullest. We constantly reinvent how hearing care is delivered: more reach, more access, lower cost to serve.
And we celebrate success often. Loudly. In several languages, across many time zones.
Co-CEO & Founder, Miami
Paul co-founded hear.com in 2012 together with Marco Vietor and is building and running the company today from Miami — a global organization of over 1,000 people that started as a team of two. Before hear.com, he was a Project Leader at The Boston Consulting Group and studied business (Dipl.-Kfm.) at WHU – Otto Beisheim School of Management; his passion for healthcare stems from his first job after school as a paramedic.
CFO, Miami
Alexandra has been hear.com’s CFO since 2020, bringing six years with the company on top of 15 years in institutional investing, including at Morgan Stanley and Wellington. She is a CFA charterholder and studied Business Economics and Finance at WHU – Otto Beisheim School of Management.
Country Head USA, Miami
Patrick joined hear.com in 2015 and in his 11 years with the company has held global leadership roles in technology, product, and innovation before taking over the US business. He previously worked at The Boston Consulting Group and holds a PhD in aircraft engineering.
CPO, Miami
Meeta leads hear.com’s product organization, having headed Product and Marketing in her six years with the company since 2020. Before hear.com, she worked at The Boston Consulting Group, and she holds an MBA from Duke University’s Fuqua School of Business.
Global Lead Tele-Audiology & Sales, Miami
Veit joined hear.com in 2013 and in his 13 years with the company moved to the US in 2015 to open its first American office, growing it to over 200 people. He holds a BSc and MSc from WHU – Otto Beisheim School of Management.
Head of People, Miami
Hanna joined hear.com in 2017 and in her ten years with the company has grown from leading Recruiting to heading the global People function. She holds an M.A. in International Management and Human Resource Management.
CMO, Berlin
Marco has been with hear.com since its founding in 2012 — 14 years in which he built the company’s global marketing organization across the US, Europe, and Asia. He is an industrial engineering graduate with a background in performance marketing.
Co-CEO & Founder, Berlin
Together with Paul Crusius, Marco founded hear.com in 2012 and drives its build-out today from Berlin — what began as two people is now a global team of more than 1,000. He earned both his Dipl.-Kfm. and his doctorate at WHU – Otto Beisheim School of Management; his passion for digital business goes back to his school days, when he started a website-building company.
Country Head Germany, Berlin
Tim joined hear.com in 2015 and in his 11 years with the company has risen through operations leadership roles, including Head of Tele-Audiology and Head of Operations Europe. He holds an MSc in Management and Entrepreneurship from WHU – Otto Beisheim School of Management.
Country Head India, Delhi
Piyush launched hear.com India in 2017 and has built and led the business for nine years. Before hear.com, he spent nine years at McKinsey & Company and holds a PGDM from IIM Lucknow.
hear.com Group operates under the hear.com brand in the U.S., India, South Africa, and South Korea, and under the audibene brand across European markets.
