Congrats on your new hearing aids!

You’ve just taken a big step toward better hearing — and that’s worth celebrating. But now that you have your new devices, you might be asking yourself: What’s next?

Like any new technology, it may take a little time to get fully comfortable using and caring for them. But don’t worry! With just a few simple tips, you’ll be enjoying clearer sound and greater confidence in no time.

Hearing Aid Do’s and Don’ts

First, let’s start with a few simple do’s and don’ts to help you take better care of your hearing aids — so they can take better care of you.

The Do’s

The Dont's

Basic Troubleshooting

If you experience any issues with your devices, try the following before reaching out. Many common problems can be resolved with a few simple steps:

• Make sure your hearing aids are turned on. Hold one in your closed hand and listen for feedback (a whistling sound).
• If your device uses disposable batteries, test the battery by dropping it on a hard surface — charged batteries won’t bounce, but dead ones will.
• If your hearing aids are rechargeable, check the charge on the charging case or in your smartphone app.
• Make sure the battery door is completely closed.
• Clean the device. Check the wax guard, dome, and receiver for earwax that may be affecting performance.
• Ensure the hearing aid is inserted properly. Also, check that the correct device is in the correct ear (blue = left, red = right).
• Adjust the volume control — make sure it’s not turned too low or too high.

To make troubleshooting your devices as easy as possible, we’ve attached videos below detailing the process for both the Horizon Go and the Horizon Mini.

Still Have Questions?

The best thing you can do if you have questions or concerns about your hearing aids is to speak with an expert. Our team is always here to help—even if your dog chewed your hearing aids.

Give us a call at 888-780-3450 or click here to chat with us online. We’re always happy to assist you!