Frequently Asked Questions

hear.com hearing aids represent the widest selection of hearing aid technology available, including the most advanced hearing aids produced by top hearing aid manufacturers and leading hearing aid brands. Our comprehensive selection includes digital hearing aids (app controlled), rechargeable hearing aids, and other cutting-edge hearing aid devices designed to fit all types of hearing losses and lifestyles.

What sets us apart from other hearing aid companies is our commitment to accessibility and convenience. We offer various discreet form factors and technology levels in all price ranges to suit your preferences, whether you're looking for nearly invisible options or more feature-rich models. We also offer hear.com's Horizon series which leverages cutting edge technology and is highly personalized to ensure a customized experience for every wearer. Our Clinic-In-A-Box™ Tele-Audiology solution and our extensive network of over 2,000 hearing care professionals in our partner network ensure you'll receive personalized care and professional fitting services, whether you prefer an in-person or at home visit.

We understand that choosing the right hearing solution is an important decision, which is why we provide risk-free consultations and no-risk trials of hearing aids for 45 days. This allows you to experience the benefits of our hearing aids before committing. Our Partner Providers will work with you to find the perfect match for your specific hearing needs and lifestyle requirements.

Contact us today for a referral to a qualified provider in your area.
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Once you sign up online for our no-risk trial, one of our hearing loss experts will talk with you over the phone during a free consultation that comes with no obligation. You'll receive a free consultation and unbiased answers to your questions about hearing loss treatment options and the latest hearing aids.

During the phone call, our expert will schedule you for an appointment with a licensed hearing care professional in your area or remotely, via our tele-audiology service. The hearing care professional will conduct a medical-grade hearing loss test to determine the extent and type of hearing loss you may be experiencing. Whether you have mild hearing loss or more significant impairment, we use advanced diagnostic equipment to assess your specific needs.

If the hearing evaluation reveals hearing loss, your hearing care professional will perform a professional hearing aid fitting to ensure optimal wearing comfort and hearing device performance. Our selection includes the latest digital models and rechargeable hearing aids for your ultimate convenience.

After your hearing aids are adjusted for you, you have 45 days to try them in real-world situations. This trial period allows you to experience how the devices perform in various environments and settings. If you're not completely satisfied with your hearing aids during this period, you'll receive a full refund with no questions asked.

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The trial period is 45 days for all hearing aid devices. This comprehensive timeframe is designed to accommodate the adjustment to your hearing aids that follows your initial hearing aid fitting and ensures you have adequate time to experience real-world benefits.

Within the first 30 days, you'll work on getting adjusted to your new hearing aids as part of your hearing loss treatment. Your hear.com consultant will guide you through your trial, make sure you have an exceptional experience, and give you tips and exercises to get used to your new hearing aids. Think of these exercises as therapy for the auditory portion of your brain, much like a physical therapist might prescribe activities to strengthen your muscles. This adjustment period is important, even for individuals with mild hearing loss, as the brain needs time to relearn how to process sounds effectively. Whether you're using rechargeable Behind-The-Ear hearing aids or In-The-Ear hearing aids, the gradual adaptation process remains consistent.

At the end of the 30-day training period, you and your hear.com consultant will evaluate your progress together. If you decide that your expectations have not been met, you have up to 15 additional days to return the devices for a full refund, ensuring complete satisfaction with your hearing solution.

We have the largest network of Partner Providers in the world, with over 2,000 hearing care professionals in the U.S. ready to help you. Our extensive network of independent hearing care professionals and audiologists ensures you meet with specialists who understand the different types of hearing loss and can provide comprehensive care in your local area or leverage our patented Clinic-In-A-Box™ Tele-Audiology solution to fit your hearing aids remotely at home.

Our providers are evaluated against rigorous quality and customer satisfaction criteria, resulting in customers having access to the top 2% of hearing care professionals in the U.S. All hearing care specialists in our network are licensed and trained to diagnose and treat different conditions, including sensorineural hearing loss, conductive hearing loss, and mixed hearing loss. They use advanced and modern diagnostic equipment to perform thorough evaluations and determine the most appropriate treatment options for your specific needs.

Whether you're experiencing mild hearing loss or more significant loss, our network includes audiologists and hearing specialists with the expertise to help. Register on our website today, and a consultant will reach out to you to schedule an appointment in your area.

As long as you're within the 45-day no-risk trial, the process is very simple.

Just call 888-780-3450 to let us know you'd like to return your devices. Then we can determine the best way for you to send them back before the end of the 45-day trial.

After we confirm the devices have been returned, we'll process your refund within 5 business days. If you paid with a credit card, your refund will show on your card 2-3 business days after we process it. If you made payments through our financing partner, you'll receive a check from them within 4-5 weeks.

As long as you're within the 45-day no-risk trial, the process is very simple.

Just call 888-780-3450 to let us know you'd like to return your devices. Then we can determine the best way for you to send them back before the end of the 45-day trial.

After we confirm the devices have been returned, we'll process your refund within 5 business days. If you paid with a credit card, your refund will show on your card 2-3 business days after we process it. If you made payments through our financing partner, you'll receive a check from them within 4-5 weeks.

In most cases, you can get hearing aid devices without visiting an ENT doctor. Your hearing loss test will be performed by a licensed audiologist or hearing specialist who has the training and expertise to conduct comprehensive hearing evaluations and identify different types of hearing loss.

These hearing professionals can diagnose common types of hearing loss, like sensorineural hearing loss, which accounts for about 90% of hearing loss cases, as well as conductive hearing loss.

If your audiologist or hearing specialist sees any indications that you need a referral for a medical evaluation, they will direct you to an ENT doctor. This typically happens when they discover underlying medical conditions that may require treatment before or alongside a hearing aid fitting.

However, for most people experiencing hearing loss due to aging or noise exposure, the audiologist can provide complete care through proper hearing aid selection and fitting. They'll work with you to choose the right technology level and style that matches your specific hearing needs and lifestyle requirements, guiding you through the entire process.

Over time, untreated hearing loss can isolate you from your friends and family. The negative impact of communication difficulties on your relationships, career, and quality of life will only increase over time. Furthermore, many people with untreated hearing loss report that they feel more tired in the evenings since they have to lip-read and work extra hard to understand speech. Several studies, including a study by Johns Hopkins University, have proven that treating hearing loss by wearing hearing aids can reduce the risk of dementia and Alzheimer's. Recognizing signs of hearing loss early allows for prompt intervention and better outcomes.

In addition, the auditory neurons in your brain start to change when you no longer hear normally. The longer you wait, the more difficult it becomes for the neurons to re-adjust to sound once you start to wear hearing aids. This neuroplasticity decline affects all types of hearing loss, including sensorineural hearing loss and conductive hearing loss.

If you treat hearing loss early, you will have an easier time adjusting to hearing aids and maintaining cognitive function. Research shows that addressing hearing difficulties promptly can help preserve neural pathways and prevent further deterioration of auditory processing abilities.

Early intervention also prevents the development of compensatory behaviors that can interfere with successful hearing aid use later. Your brain remains more adaptable to new sounds and amplification when treatment begins sooner rather than later, leading to better long-term outcomes and improved quality of life.

Hearing loss tends to worsen gradually, so most likely your friends and family will notice first that you are having difficulties. People may tell you that you are not responding appropriately to their questions or that you have the television on too loudly.

Common signs of hearing loss include asking others to repeat themselves frequently, as well as thinking that other people are "mumbling," when in fact you are no longer hearing words as clearly as before. As your hearing loss progresses, you will likely notice that you strain to hear in noisy places like restaurants. Work meetings become more challenging, and you may avoid using the telephone or being in noisy places.

These symptoms can indicate mild hearing loss in its early stages, which often goes unnoticed initially. Many people also experience age-related hearing loss as a natural part of aging or frequent noise exposure. The gradual nature of most hearing loss makes it easy to dismiss early warning signs, which only makes it worse.

The only way to know your hearing status for sure is to get a professional hearing test. A hearing care professional will perform the hearing evaluation with calibrated equipment, ensuring accurate results. Our experts can help you assess your hearing loss and connect you to the right provider for you.

Sign up for a free consultation to learn more.

Hearing aids amplify sound, suppress background noise, and improve clarity, but they don't fully restore your hearing to "normal"—they compensate for damaged inner-ear hair cells by boosting frequencies you struggle to hear. While advanced hearing aids can deliver high-fidelity audio that feels natural, outcomes depend on hearing loss severity and device features. Premium options, like the Horizon 7IX by hear.com, often provide more precise and dynamic sound amplification, advanced noise reduction, better speech clarity, and a more natural hearing outcome.

Though they won't cure hearing loss, well-fitted aids reduce brain fatigue and restore confidence and communication by making speech clearer, even in group settings and busy environments with a lot of background noise.

Yes, many of the best hearing aids on the market now include tinnitus-masking and sound-therapy functions that can alleviate ringing or buzzing. These devices offer built-in white-noise generators, customized tone therapies, and app-controlled sound libraries. Even if you have only mild hearing loss, hearing aids can lessen tinnitus perception by filling in silent gaps. Look for models explicitly designed as hearing aids for tinnitus, which combine customizable masking sounds with precise noise reduction. Most of the best hearing aids for seniors integrate both hearing support and dedicated tinnitus programs, making management more seamless and user-friendly.

Prescription hearing aids are programmed to your audiogram, so their amplification curves are personalized and unique to your individual hearing loss. This tailored approach ensures clear sound without distortion across all hearing loss levels.

Since 2022, the FDA has approved over-the-counter (OTC) hearing aids, so adults can purchase devices without a prescription. Furthermore, OTC hearing aids do not include a personalized fitting and service by a hearing care specialist. However, prescription or medical-grade hearing aids, programmed by an audiologist, offer more customization, premium features, and post-sale support. Before buying, check if hearing aids are covered by insurance in your plan or if you have a hearing aid insurance rider that subsidizes professional fittings. For those on Medicare Advantage, some plans include Medicare hearing aids benefits.

OTC options may be more affordable upfront, but they have a shorter lifespan and do not provide a customized solution. While they do amplify sounds, they usually don't suppress background noise. It is best to speak to a hearing care expert before making a decision.

You may need to pay up front for the hearing test with some partner providers. However, if you purchase hearing aids through hear.com, we will discount the price by the cost of the hearing test, making it essentially free.

You will not pay any fitting fees regardless of which hearing aid types you choose. Our comprehensive service includes professional fitting and initial adjustments at no additional cost. This policy extends to all available styles, including In-The-Ear (ITE), Receiver-in-Canal (RIC), and Behind-The-Ear (BTE) models and technology levels - from our most advanced hearing aids to more affordable and traditional hearing aids.

If you decide to return the hearing aids during your 45-day trial period, you'll receive a full refund with no hidden fees or penalties. Our goal is to make accessing quality hearing care as straightforward and affordable as possible, with no surprise costs beyond the hearing aid purchase price itself.

Sign up for a free consultation for a more detailed price breakdown.

Hearing aid devices can range anywhere from $100 to $4,950 for a pair of hearing aids, but the price you pay will correlate with their overall performance, features, and wearing comfort. The price largely depends on the technology present in the computer chip inside the device, as well as the level of service included. The higher the technology level, the higher the wearing comfort, speech clarity, and overall performance will be in your day-to-day life -- and the higher the price. Furthermore, OTC hearing aids (usually between $100 and $2,000) do not come with a medical-grade hearing test, adjustment, and audiologist service, while higher technology medical-grade hearing aids (usually starting at $2,000) include a medical-grade hearing test, adjustment, and fine-tuning, as well as lifelong expert service.

Medical-grade, digital hearing aids with sophisticated processing power and connectivity features that are professionally fitted typically fall at the higher end of the price range. The best hearing aid technology includes features like automatic environmental adjustments, advanced speech enhancement, background noise suppression, and wireless streaming capabilities. The external appearance of the device contributes little to the hearing aid cost.

hear.com offers hearing aids across the full range of prices and tech levels. Our hearing specialists can help you find the right balance between features, style, and budget for your individual needs.

Sign up for a free consultation to speak to an expert or read more about our pricing.

Hearing aid insurance coverage depends on your location and specific plan. Health insurance coverage for hearing aids is mandated for children in 22 states, but only a few states require coverage for adults. When health insurance companies choose to cover hearing aids, they typically only pay up to a certain amount. This hearing aid cost with insurance allowance may only cover basic-level technology, meaning you'll need to cover the difference between the insurance allowance and the cost of the hearing aids you choose. Insurance normally covers the cost of hearing tests, provided that the tests are medically necessary.

Medicare hearing aid coverage is particularly limited, as traditional Medicare doesn't cover hearing aids for most beneficiaries, though some Medicare Advantage plans may offer partial coverage. You'll need to consult with your particular health insurance plan for details about policies. Our hearing specialists can help you understand your coverage options and find solutions that work within your budget.

Click here for more information about hearing aids and insurance.

Yes, we have a variety of financing options available, subject to credit approval.

Waived Interest if Paid in Full in 12 Months *Minimum purchase $750

For approved Allegro Installment applicants:

Rates as low as 5.99% APR for 36 Months
APR of 5.99% to 24.99% may apply.
*Examples:

A 36-month term of a $3,000 amount financed at 5.99% APR requires monthly payments of $91.25
A 36-month term of a $3,000 amount financed at 9.99% APR with a $199 down payment requires monthly payments of $96.79
A 60-month term of a $3,000 amount financed at 12.99% APR requires monthly payments of $68.24
A 36-month term of a $3,000 amount financed at 24.99% APR with a $199 down payment requires monthly payments of $119.26
Regular monthly payment amounts will not pay off the loan to qualify for waived interest. To have interest waived, the full amount financed must be paid within 12 months. A down payment may be required. Program minimum amount financed is $750. Offer is subject to credit approval by Synchrony Bank.

Reduced APR and Fixed Monthly Payments Required Until Paid In Full**

On qualifying purchases made with your CareCredit credit card:

24 months offer with a 17.90% APR available on purchases of $1,000+
48 months offer with a 19.90% APR available on purchases of $1,000+
60 months offer with a 20.90% APR available on purchases of $2,500+
**Interest will be charged on promo purchases from the purchase date. Fixed monthly payments are required until paid in full and will be calculated as follows: on 24-month promotions – 4.9876% of initial promo purchase amount; on 48-month promotions – 3.0377% of initial promo purchase amount, or on 60-month promotion – 2.6997% of initial promo purchase amount. The fixed monthly payment will be rounded up to the next highest whole dollar and may be higher than the minimum payment that would be required if the purchase were a non-pomo purchase. Any discount will reduce your total purchase amount and may result in you not satisfying the minimum qualifying purchase amount required. During the last month(s) of the promo period, the required monthly payment may be reduced due to the prior months' rounding.

Regular account terms apply to non-promo purchases. For new accounts after 05/30/24: Purchase APR 32.99%. Penalty APR 39.99%; Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

The technology in hearing aid devices, as well as the included level of service by a hearing care professional, determines the price. More expensive medical-grade hearing aids offer state-of-the-art features designed to achieve excellent speech understanding in challenging environments. Furthermore, they include a medical-grade hearing test as well as hearing aid adjustments and fine-tunings by audiologists or hearing experts. Basic OTC models provide essential amplification, little to no background noise suppression, and fewer customization options. Moreover, OTC hearing aids do not include a medical-grade hearing test, adjustment, or audiologist service.

Modern rechargeable hearing aids at higher price points include sophisticated processing capabilities like automatic environment detection, advanced background noise reduction, multiple listening programs, Bluetooth streaming, and natural wearing comfort. These features allow the devices to automatically adjust settings based on your surroundings, whether you're in a quiet room or a noisy restaurant.

You'll also find more connectivity options in higher-end devices, including Bluetooth hearing aids that can stream audio directly from smartphones, tablets, and televisions. This wireless technology enhances your listening experience by delivering clear, direct sound without background interference.

The best hearing aid technology incorporates artificial intelligence (AI) and machine learning (ML) algorithms that continuously adapt to your preferences and listening environments. Premium hearing aid models may also include the most advanced feedback suppression, directional microphones, and enhanced speech processing capabilities.

Additionally, higher-priced models often feature more durable construction, longer warranties, and access to proprietary apps that allow more self-control and fine-tuning settings. While basic models provide functional hearing assistance, premium technology delivers superior sound quality and convenience features.

hear.com offers hearing aids across the entire range of prices and tech levels. Our hearing specialists can help you find the right balance between features, style, and budget for your individual needs.

Sign up for a free consultation to learn more.

There are many combinations of hearing aid types, technology levels, prices, and brands available today: from In-The-Ear (ITE) invisible hearing aids that fit in your ear canal to Behind-The-Ear (BTE) or Receiver-in-Canal (RIC) hearing aids that are nearly invisible behind your ear and maximize performance. The options can seem overwhelming without proper expert guidance.

The best first step is to talk with a hear.com expert, who will help narrow down your options based on your lifestyle and preferences. Our specialists can explain the differences between various hearing aid devices, including basic models and the most advanced options.

Your hear.com expert, as well as a hear.com partner audiologist, will further guide you after your hearing test, providing personalized recommendations based on your specific hearing loss and daily activities. They'll show you different styles and technology levels, explaining how each option fits your needs and budget.

If you're concerned about cost, let your hear.com expert know upfront. They can work with you on finding a solution that fits your budget while still providing as many vital features as possible. Our team understands that hearing aids can be a significant investment, and we're committed to helping you find the right balance between functionality, technology, comfort, and affordability. That's why we've made comparing our wide range of hearing aids easier.

Learn more about hearing aid prices.

Yes, there are several hearing aid insurance options available to protect your investment. All hearing aids come with a loss and damage (that is, damaged beyond repair) warranty of 1 to 3 years, depending on the technology level and model. This warranty is provided by the manufacturer and covers devices damaged beyond repair.

The manufacturer will usually charge a deductible of a few hundred dollars to replace a lost or damaged hearing aid. Some manufacturers allow you to extend this warranty for a longer period for a fee, and your hear.com expert or hear.com partner audiologist can assist you. For trusted hearing aid brands, like the ones hear.com offers, after the manufacturer's loss and damage warranty has expired, you can obtain insurance coverage as a rider on your homeowner's insurance policy. This is often the most cost-effective way to continue protecting your prescription hearing aids.

Alternatively, you can contact a company that specializes in hearing aid insurance coverage. These specialized insurers understand the unique needs of hearing aid users and offer comprehensive protection plans. Your hear.com partner audiologist can provide more detailed information about all available insurance options.

Original Medicare (Part A and B) generally does not cover routine hearing exams or hearing aids. However, some Medicare Advantage plans offer supplemental benefits that include Medicare hearing aids, with allowances toward device purchase or fitting fees. Coverage varies widely—review your plan's summary or contact your insurer to confirm if hearing aids are covered by insurance under your policy. Private add-ons or hearing aid insurance riders can further offset costs, and some veterans may access benefits through the VA. Before committing, compare out-of-pocket expenses and understand if the hearing aid cost with insurance will meet your budget.

Sign up for a free consultation to learn more about insurance coverage for your specific needs.

Digital processing technology has greatly increased the capabilities of modern hearing aids. They can analyze up to 192,000 data points per second, determining what kind of listening environment the user is in, adjusting the programming accordingly, and providing effortless speech clarity in every situation. Some digital circuits are dedicated to reducing the interference of noise on speech understanding.

Today's top-rated hearing aids deliver exceptional performance across various listening situations. Advanced hearing aids can distinguish between speech and background noise, automatically focusing on conversations while minimizing distracting sounds. This sophisticated processing allows users to participate confidently in social gatherings and everyday activities.

Performance quality varies significantly between different models and brands. When researching options, many people consult hearing aid reviews to understand the real-world performance of trusted hearing aid brands and where to buy hearing aids from actual users. However, professional fitting and ongoing service play a crucial role in maximizing performance.

hear.com offers the best hearing aids with the latest technology on the market, coupled with fittings from the nation's top 2% providers for the best outcomes.

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ITE stands for "In-The-Ear" hearing aid. These hearing aids fit inside your ear canal and may fill part of the concha of your ear. The concha is the part of your outer ear that looks like a bowl. BTE or "Behind-The-Ear" hearing aids house the electronics in a case that fits behind your ear. A wire or tube carries the sound into your ear from the case.

Both BTE and ITE hearing aids can fit a wide range of hearing losses. However, sometimes people have ear anatomy that makes one style a better choice. The most profound hearing losses require the power and superior feedback management provided by a BTE hearing aid.

When considering these options, many people explore hearing aids online to research different styles and brands, but professional guidance from qualified providers ensures you find the best place to buy hearing aids that are right for you, with a proper fitting and ongoing support.

Sign up for a free consultation to learn more about what is the right choice for you by speaking to an expert.

It depends on the hearing aid model, but most modern hearing aids feature Bluetooth connectivity so you can stream phone calls, music, and podcasts directly to your ears. Most Bluetooth-equipped hearing aids can connect directly to smartphones. Some hearing aids need an intermediary device to work with a smartphone. There are special accessories that allow hearing aids to connect to televisions and other audio devices. This integration enhances speech clarity and overall convenience, effectively turning your hearing aids into a personal audio hub.

The majority of hearing aids offered by hear.com offer Bluetooth^® connectivity and pair conveniently via a hearing aid app to both iOS and Android devices. Once linked, your hearing aids act like wireless earbuds: volume and EQ can be adjusted in-app, and hands-free calling becomes seamless.

There are four primary styles: Behind-The-Ear (BTE), Receiver-In-Canal (RIC), In-The-Ear (ITE), and Invisible-In-Canal (IIC). All use microphones to capture sound, a digital processor (often with AI) to filter noise and amplify speech, and a receiver to deliver audio into your ear. All styles are available in prescription-grade hearing aids and some styles are available in OTC hearing aids. While the hearing aid price varies by style and tech level, more affordable Over-the-counter (OTC) models can offer basic amplification, whereas premium medical-grade devices justify a higher cost of hearing aids with more advanced features, medical-grade personalized service, and better hearing outcomes. Your hearing expert can explain available warranties or hearing aid cost with insurance coverage. Ultimately, each style balances discretion, power, and comfort to suit your hearing profile.

The "best hearing aid" for you depends on your individual hearing loss, service preferences, and lifestyle, but the top models with the latest technology share core features: AI-enhanced noise reduction, top-performing microchips to ensure speech clarity, seamless Bluetooth^® streaming, and rechargeable batteries. Plus, independent of style, they are nearly invisible and comfortable to wear.

The best hearing aids for seniors offer intuitive controls and long battery life. Those with advanced hearing loss may require the best hearing aids for severe hearing loss for greater power.

Sign up for a free consultation to find the best hearing aids for you.

Learn more about different hearing aid technologies.

Invisible-in-canal (IIC) devices and In-The-Ear (ITE) devices are often considered the best hearing aids of 2025 for discretion. However, Receiver-In-Canal (RIC) and Behind-The-Ear (BTE) models with ultra-thin wires are nearly invisible and also rank high on "most concealable" lists and are ranked among the best hearing aids of 2025 for performance and wearing comfort.

Customers seeking minimal visibility can opt for Behind-The-Ear (BTE) models like the Horizon IX, which maximize performance and hearing outcomes while being discreet. These hearing aids qualify as the best hearing aids for seniors and those with severe hearing loss, offering a balance of power and concealment.

Sign up for a free consultation to find the best hearing aids for you, based on your performance and discretion needs.

AirPods Pro and some similar earbuds offer basic amplification via "Live Listen," but they aren't medical-grade devices and lack custom personalized programming for your individual hearing loss. They can help in quiet settings, but they don't match the best hearing aids equipped with multi-microphone arrays, expert service, and AI-driven noise reduction. If you want the best hearing aids of 2025 for complex listening environments (like busy restaurants), you'll need devices certified for medical use.

Yes, most modern rechargeable hearing aids are designed to provide a full day's use (typically 16-24 hours) on a single, overnight charge. The Horizon IX hearing aid by hear.com, our most advanced hearing aid technology, can deliver up to 28 hours of use per charge, and the 'quick charge' feature provides 6 hours of extra use with just 30 minutes of charging, making them great for extended, everyday use.

Learn more about hearing aid batteries and rechargeable hearing aids.

Hearing aids capture sound through microphones, then use a digital processor to filter noise and amplify speech frequencies before sending clear audio via a receiver into your ear canal.

Modern hearing aids use sophisticated technology to automatically adjust to different listening environments. Whether you're in a quiet room or a noisy restaurant, the device continuously analyzes your surroundings and optimizes sound processing and speech clarity accordingly.

Different models offer varying levels of processing sophistication. Basic models and Over-The-Counter (OTC) hearing aids provide essential amplification, while premium devices offer advanced features like directional microphones, wireless connectivity, and noise reduction capabilities.

Many people research hearing aid reviews to understand which features matter most for their lifestyle, but speaking to a hearing care expert is the best way to learn more.

Sign up for a free consultation.

First, check if your hearing aids are turned on properly and the battery is charged.

Touch the top of the hearing aid and listen for a scratchy sound to confirm they're on.
If your hearing aids use traditional batteries, try replacing your hearing aid batteries. Make sure to pull the sticker off the battery and insert it properly. Then, make sure your battery door is completely closed. For rechargeable hearing aids, check the charge on the charging case or smartphone app. When charging, make sure your hearing aids are securely in the dock and the light is on.

Next, check if the volume is at the appropriate level using your hearing aid app. You can adjust settings and troubleshoot Bluetooth connectivity issues through the app interface. If you need help, please check out this article: "How to Connect Your Hearing Aids to Your Smartphone."

If volume isn't the issue, your devices may be dirty or clogged. Clean them with the provided cleaning tools, brush off the microphone, and remove earwax or debris. Then replace your wax filters and domes, even if recently changed. For more information, check out this article to learn "How to Keep Your Hearing Aids in Tip-Top Shape."

Try resetting your devices. For rechargeable hearing aids, place them in the charger for a minute. For battery-operated devices, open the battery door and then close it.

If these tips don't solve your problem, please call us at 888-780-3450 so we can find a solution for you.

If you've ever heard yourself in a telephone message or on a voice message, you probably felt like you sounded much different in the recording than you do in real life. One of the reasons your voice sounds richer when you speak is bone conduction. Your vocal cords create vibrations in your skull that make your voice sound lower and richer than it actually is.

When you first start wearing hearing aids, this natural bone conduction combines with the amplified sound from your devices, creating an unfamiliar voice quality. This happens regardless of whether you wear Behind-The-Ear or In-The-Ear hearing aids.

If you've just started wearing new hearing aids, the best thing to do is wear them consistently every day for at least one month. Your brain needs to adjust to hearing with them. Within a week, it'll determine this as the new normal, and your voice will start sounding familiar again. Proper hearing aid fitting can help minimize this effect, and some users find adjusting settings through their hearing aid app helpful. If you'd like to speed up the adjustment process, read aloud.

For more advice, check out our article on getting used to the sound of your own voice.

One of the most frequent pieces of feedback we hear initially is that sounds are tinny, which is due to high-pitched amplification from your hearing aid devices. The higher pitches are typically the sounds you've been missing the longest and are also the most alerting. But these are also the sounds responsible for about two-thirds of speech understanding.

Imagine you're sitting in a dark room and someone suddenly flips on the light. Your initial reaction is to turn it off because it seems too bright. However, your eyes quickly adjust. Your ears have been missing high-pitched sounds for years, often decades. Just like the bright light, they're suddenly being exposed to sounds again, which takes adjusting.

With consistent wear, your brain will learn to hear these sounds again, and after the first month, you won't even pay attention to the tinny sound. Proper hearing aid fitting ensures optimal sound quality from the start. You can also use your hearing aid app to make some adjustments.

After the first 30 days, if you're continuing to experience tinny, high-pitched, or harsh sounds, it's important to know that adjustments can be made based on your feedback (if you wear prescription hearing aids). Your audiogram provides the amplification you require at different frequencies, but how you experience certain sounds is very personal. By knowing what you like or don't like, your prescription-grade hearing aids can be "fine-tuned." It's a good idea to keep some notes in a little notebook or on your phone. Since your hearing memory is short-term, it's important to be as descriptive as possible about the sound, the setting you were using, and the environment you were in. The more information you can provide our hearing care professional, the better they can fine-tune your hearing aids to your liking. Please call us at (786) 526-0602, so we can connect you with one of our experts to find a solution for you.

When you start wearing new hearing aid devices, it's normal to have a tickling or itching sensation. Your ear canals are very sensitive, so your devices can produce a feeling similar to a feather touching your skin. Like many new sensations, the tickling or itching feeling is only temporary, and your body will get used to it as you wear them consistently.

Proper hearing aid fitting and choosing modern hearing aids ensure your devices sit comfortably in your ears, but some initial sensitivity is normal. It's important to wear them every day, but stick to the recommended wearing schedule. Start by wearing them for a couple of hours a day and gradually increase your wearing time.

The hearing aid domes that sit in your ear canal may need adjustment if itching persists. Sometimes switching to a different dome size or material can help. If your ears are very dry or the itching continues, try using a moisturizer at the opening of your ear canal at night before bed. Wipe out the ear canal the next morning before inserting your devices.

If itching continues or your ears are draining, swollen, or have an odor, please call us at 888-780-3450.
For more information, check out our article on new hearing aids and itchy ears.

One of the reasons it sounds like your ears are clogged when you speak is due to bone conduction. Your vocal cords create vibrations in your skull that make your voice sound different. Since hearing aid devices are physically in your ear, they sometimes create the effect of being "bottled up." You may notice that you hear yourself breathing more loudly or that your footsteps feel heavier when you walk across the floor.

In the majority of cases, it's just a matter of time before your brain adjusts and you'll forget about it. If you just started wearing new hearing aids, the best thing you can do is wear them consistently every day. Within a week, your brain will determine this as the new normal, and you'll no longer notice it. To learn more about this topic, check out this article, "Getting Used to the Sound of Your Own Voice With Hearing Aids."

For some people, this effect happens because the hearing aid domes are too snug and act like a plug. Your degree of hearing loss may require some closing of the ear canals to achieve optimal hearing.

Prior to getting hearing aids, you typically don't have something in your ears for hours at a time, every day. This is a very normal experience and takes some time to adjust to the sensation of having hearing aids in your ears. To learn more about the adjustment process, please read this article, "Why Slow and Steady Wins the Race With New Hearing Aids."

Simply wearing your devices daily will typically solve this issue. However, if this sensation persists, sometimes it can be alleviated by changing the physical hearing aid fitting or adjusting your settings through your hearing aid app.

People with In-The-Ear hearing aids have the feeling of clogged ears more often than people with Behind-The-Ear hearing aids.

If you're wearing your hearing aids consistently every day and you continue to have trouble, please call us at 888-780-3450 so we can connect you with one of our experts and find a solution for you.

Hearing aid devices are not waterproof, but they are usually water-resistant. They can withstand everyday incidents such as running through the rain in a parking lot from the car into a store. Many hearing aids are built to meet IP67 or IP68 ratings, which certify that the hearing aids will resist moisture and dust based on laboratory testing.

However, even if a hearing aid has an IP68 rating, you should not deliberately drop your hearing aids in water. This is also important for rechargeable hearing aids, as water exposure can damage the internal charging components and battery systems.

Modern Bluetooth hearing aids often have enhanced water resistance due to their sealed electronic components, but they still require careful handling around water. If your hearing aids do get wet, remove the hearing aid batteries immediately if possible, and contact your provider for guidance. Professional services can often restore water-damaged devices if addressed quickly. Treat your hearing aids as carefully as sensitive electronics to keep them working optimally.

Yes. Some people with glasses prefer In-The-Ear (ITE) styles or invisible hearing aids that sit completely inside the ear canal, eliminating any potential interference with eyeglass frames. However, most people successfully wear Behind-The-Ear (BTE) hearing aids with glasses without any issues.

Most Behind-The-Ear hearing aids are thin enough to fit on the ear alongside glasses comfortably. Modern hearing aid designs are increasingly compact and lightweight, making them compatible with various eyeglass styles. The key is proper hearing aid fitting by a qualified professional who can ensure both devices work harmoniously together.

You just need to be careful when you take off your glasses. Your audiologist can demonstrate the best techniques for safely removing and replacing both devices. They'll also show you how to position your hearing aids to avoid any discomfort or feedback issues when wearing glasses simultaneously.

Your prescription-grade hearing aids need to be programmed by a hearing care professional who has years of education, training, and experience. They have the knowledge about acoustics to shape the initial settings, create the best possible outcome, and ensure your hearing will be protected from further damage. This is why professional fitting is essential when choosing where to buy hearing aids.

From the settings that your professional provides, you can make some changes within limits. You can adjust volume and listening programs, and if you use a smartphone app, you can fine-tune the bass and treble levels. The degree of flexibility that you have will be programmed by your hearing care professional.

While some people consider over-the-counter hearing aids with no fitting or for self-fitting, professional programming delivers superior results. Many hearing aid reviews emphasize the importance of expert fitting for optimal performance and comfort. Most patients find that they prefer a limited number of user-adjustable options so that they don't become overwhelmed with too many choices.

hear.com partners with 2,000+ hearing care professionals to offer hearing evaluations and fittings nationwide. Speak to a hearing care expert to learn more.

For the best performance and comfort, your hearing aids must be properly inserted in and/or around your ear. Putting on your hearing aid correctly every time takes practice. Oftentimes, the reason devices fall or slip out of the ear can be easily fixed with some simple tips.

For Behind-The-Ear (BTE) hearing aids:

Make sure you're inserting your hearing aids into the correct ear. The right hearing aid will have red markings. The left hearing aid will have blue markings.
Next, place the hearing aid behind your ear.
Then, hold the end of the tube between your thumb and index finger, and point the earpiece toward your ear canal opening.
Finally, gently push the earpiece into your ear canal until the thin tube sits close against the side of your head.

For In-The-Ear (ITE) hearing aids:

Make sure you're inserting your hearing aids into the correct ear. The right hearing aid will have red markings. The left hearing aid will have blue markings.
Next, hold the hearing aid with the vent or removal cord facing down and place the tip of the hearing aid in your ear canal.
Gently pull your ear outwards and push the hearing aid into the ear canal, ensuring that it is positioned correctly. In the beginning, use a mirror to check.

If your hearing aid domes are the wrong size, this could cause slipping. Professional hearing aid fitting ensures proper sizing and secure placement.

If devices continue falling out, please call us at (786) 526-0602 so we can connect you with one of our experts and find a solution for you.

On average, hearing aids have a lifespan of 3–7 years, depending on technology level, maintenance, and daily wear. Usually, the better the technology, the longer the lifespan of your hearing aids. Premium hearing aids with robust water- and dust-resistance ratings tend to outlast basic models. Regular cleaning of microphones and hearing aid domes, along with routine professional check-ups, helps prevent moisture and debris damage. For rechargeable hearing aids, batteries may begin to hold less charge after 2–3 years. Keep in mind that software updates—via your hearing aid app—can extend usability by adding new features, so factor in both hardware and support when evaluating total costs and replacement timelines. OTC hearing aids often have a lifespan of 3 years or shorter.