About hear.com India a hearing aid company

Smart hearing aids from hear.com - world's leading hearing care provider

Terms and conditions

These terms and conditions may change from time to time as per the applicable laws and guidelines. The present terms and conditions are in compliance of:

  • IT Act 2000
  • Consumer Protection Act 2020 (as amended upto date.)
  • Personal Data Protection Bill 2023

These terms and conditions (hereinafter referred to as: “T&C”) apply to EACH AND EVERY User visiting and/or using this Website, Content and/or Services. These T&C constitute a single, legally binding document between you and hear.com/ listen-today.com by accessing and using the hear.com or listen-today.com website, you are hereby compliant and expressly AGREE to all conditions contained in these Terms of Service, and thus find them reasonable. Furthermore, your behavior on this Website is at ALL times governed.  References to “You”, “Your” and “User” mean the person, group or any other entity or individual accessing the hear.com or listen-today.com website.

General Disclaimer

hear.com and listen-today.com is the brand name of Soundrise Hearing Solutions Pvt. Ltd established in India having address as mentioned on website. Soundrise Hearing Solutions is a holding company of hear.com NV (A Dutch Public Ltd. Company.)

Legal Disclaimer

Please read the terms and conditions thoroughly.

1. By using this site, you accept the terms and conditions mentioned here on this website. If you do not agree or accept the terms and conditions, then mail at customercare@hear.com If not mailed, the same shall be deemed to be accepted by you.

2. hear.com or listen-today.com, being a private entity do NOT support intolerant behavior and do not promote any type of penal activity.

Advertisements Disclaimer

All the advertisements by hear.com/ Soundrise Hearing Solutions/ listen-today.com are subject to terms and conditions. If you have any queries or need any clarifications you can mail at: customercare@hear.com. Our team will get in touch within 48 working hours. Continued in clause 9.

Privacy Disclaimer

hear.com/ listen-today.com takes all measures and steps to secure your personal data that you make available to us. We further take all steps to secure our users personal data against all unauthorized access to systems.

Healthcare / Medical disclaimer

1. Hearing aids are medical devices and as such they need to be prescribed and fitted by trained and qualified audiologists.

2. The information here or in any advertisement is not medical advice and should be followed as per your own discretion.

3. The availability of Home Visit service will be decided based on the time availability of partner providers, distance to customer location (up to 10KM), and the type & severity of hearing loss.

 1. Scope

 1.1. Any use of this website by you (“User” or “you”) provided by Soundrise Hearing Solutions Pvt. Ltd. (“hear.com”, “listen-today”) and/or its affiliates, (“hear.com website (www.hear.com/in) ” and “listen today website (www.listen-today.com)), is subject to these Terms of Use. These Terms of Use may be updated and amended from time to time at the sole discretion of hear.com/ listen-today.com or may be amended or modified by other terms and conditions, e.g. for the purchase of products and services. Your continued or subsequent access or use of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) shall be deemed to be your acceptance of the amended or modified Terms of Use. In accessing or using the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) these Terms of Use are accepted by you in their then-current version. If you do not agree to these Terms of Use, please do not use the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com).

1.2. hear.com/ listen-today.com is not responsible in the event that any information made available to you on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) is inaccurate or incomplete. The content of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) is provided for general informational purposes only and should not be relied on or used as the basis for making decisions without additional verification as to the completeness, accuracy, and currency of the content of hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com). hear.com/listen-today.com reserves at all times the right but not the obligation to modify the content of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) without notice to you, including but not limited to making changes or improvements to products, services or other particulars described on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com).

2. Services

2.1. This hear.com/listen-today.com website contains specific information and software, as well as – as the case may be – related documentation, for viewing or downloading.

2.2. hear.com/listen-today.com may stop the operation of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) in full or in part at any time. Due to the nature of the internet and computer systems, hear.com/listen-today.com cannot accept any liability for the continuous availability of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com).

3. Intellectual Property

3.1. All content on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) is the exclusive property of hear.com/listen-today.com. Any use of such content other than as expressly mentioned in these Terms of Use is expressly prohibited and you agree to abide by any additional restrictions as may be set out in the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) from time to time. hear.com/listen-today.com neither warrants nor represents that your use of the content on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) will not infringe rights of any third parties.

3.2. Information, brand names, and other contents of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) may not be changed, copied, reproduced, sold, rented, used, supplemented, or otherwise used in any other way without the prior written permission of hear.com/ listen-today.com

3.3. Except for the rights of use and other rights expressly granted herein, no other rights are granted to the User nor shall any obligation be implied requiring the grant of further rights. Any and all patent rights and licenses are expressly excluded.

3.4. hear.com/ listen-today.com may, without charge, use any ideas or proposals stored by a User on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) for the development, improvement and sale of its products.

4. Duties of the User

In accessing or using the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) and further purchasing hearing aids, it is the duty of user:

4.1. Not to breach public morality in its manner of use

4.2. Not to violate any intellectual property right or any other proprietary right

4.3. Be aware of and clarify all the doubts and queries before purchase.

4.4. Be aware and have all the information about the product before purchase.

4.5. To receive a receipt after purchase.

4.6. To be vocal and use the grievance redressal process of the company for any queries, complaints, information and other communication.

5. Duties of Soundrise Hearing Solutions Pvt Ltd/ hear.com/listen-today.com

5.1. To respond to every query/ request for information of the user received by the company.

5.2. To respond within a reasonable time on every complaint received by the redressal officer.

5.3. Help users clarify their doubts if asked specifically in writing to the company.

6. Reserved rights of  Soundrise Hearing Solutions Pvt Ltd/ hear.com/ listen-today.com

6.1 Company may deny access to the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) at any time, in particular if the User breaches any obligation arising from these Terms of Use.

6.2 Company may change the terms and conditions at any point of time depending upon the changes in circumstances, policies, government guidelines, rules & regulations etc.

6.3 Company may at its sole discretion and without giving any reason or notification restrict or ban specific users or terminate their right to use or access this website ( temporarily or permanently) if specific users are committing any breach, unlawful or illegal activity which may directly or indirectly cause loss/harm/ damage to company or this website.

7. Indemnification

You agree to indemnify, defend and hold harmless hear.com/listen-today.com and its officers, directors, employees, contractors, agents, licensors, service providers, administrative team, management, functional, sales, IT Team,  subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable legal fees and court costs, arising or resulting from your use of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) and any violation of these Terms of Use. If you cause a technical disruption of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) (or the systems transmitting the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable legal fees and court costs, arising or resulting from that disruption. hear.com reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with hear.com/ listen-today.com in the defense of such matter.


8. Hyperlinks

The hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) may contain hyperlinks to the web pages of third parties. hear.com shall have no liability for the contents of such web pages and does not make representations about or endorse such web pages or their contents as its own, as hear.com/ listen-today.com does not control the information on such web pages and is not responsible for the contents and information given thereon. The use of such web pages shall be at the sole risk of the User.

9. Disclaimer

9.1 The hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) or any feature or part thereof at any time.

No advice or information, whether oral or written, obtained by you from hear.com/ listen-today.com or through or from the site shall create any warranty of any kind. To the extent allowed by applicable laws, hear.com/listen-today.com makes no warranties or representations regarding the use of the materials on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

9.2 Any descriptions and photos in the advertisement are for illustration purposes only and may not be an exact representation of the product. The same are not intended to be relied upon for, nor to form part of, any contract unless specifically incorporated in writing into the contract. Also, the same may be subject to a further change or revision without notice. The final hearing aid recommendation may differ from product images as seen on the website (http://www.hear.com/in) or (www.listen-today.com) basis condition and requirements of the user. All features and form factors of visible product aren’t standard across all models. They are subject to vary based on model, variant and hearing conditions.

10. Limitation of liability

In no event shall hear.com/ listen-today.com (Soundrise Hearing solutions vt. Ltd.) it’s employees, representatives, affiliates, subsidiaries, agents etc be held liable or responsible either directly or indirectly for any punitive, special, consequential, incidental or any other damage or any other loss of profit, loss of use, loss of data or procurement of substitute services arising out of or in any way connected to the use of this website or with any delay or inability to use his website or for any content, information, products and services obtained through this website, the statement or comments of any third person, guidance/ consultation of any third person, advice of audiologists/ partners and/or interpretation of advertisements.

11. Data Privacy Protection

For collection, use and processing of personally identifiable data of the User of the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com), hear.com/ listen-today.com shall comply with applicable laws on data privacy protection and the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com) Data Protection Privacy Policy, which is available per hyperlink on the hear.com/ listen-today.com website (www.hear.com/in) or (www.listen-today.com).

12. Supplementary Agreements, Place of Jurisdiction, Applicable Law

12.1. These Terms of Use shall be governed by all matters arising out of or relating to the Agreement are governed by and construed in accordance with the laws of INDIA without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of or relating to the Agreement shall be instituted in courts located in Gurgaon only and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.

12.2. The failure of hear.com/ listen-today.com to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, you agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and that the other provisions of these Terms of Use remain in full force and effect.

13. Newsletter

Should you no longer wish to receive our informative emails, you may click on the unsubscribe link located within each message received and/or you may contact us at customercare@hear.com.

14. Relationship of the Parties

Nothing contained in the Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

15. Notices

Except if otherwise agreed upon by the parties, any notices required hereunder shall be made in writing and sent by courier service with tracking or registered or certified mail to the other party at its registered office or principal place of business or such other address as indicated by the receiving party.

Notice to hear.com/listen-today.com can be given at address- Unit no. 108, 1st floor, Welldone Tech park, Sohna Road, Sector 48, Gurgaon-122018.

16. Customer Support/ Grievance Redressal

CUSTOMER SERVICE primary objective is to deliver a smooth and enjoyable experience to our users/ customers. Therefore, we do not want any question or issue to remain unresolved. You can contact our Customer Service by means of e-mail (customercare@hear.com) or telephone number (+91 9205577920). The company provides assistance, guidance and advice via the customer care representative. We shall respond within 48 working hours.

Upon contacting customer service, you agree to be respectful and kind.

In the event a customer must raise any complaint against us, the customer can contact our Grievance Officer:

Grievance officer: Mr. Honey Phutela

Contact number: +91 9205600252, +91 9205577920

Email: honey.phutela@hear.com ; customercare@hear.com

Working hrs: Mon-Fri, 9 AM – 6 PM

In the event hear.com/ listen-today.com receives any complaint from the customer, hear.com/ listen-today.com will try to resolve and redress the grievances as soon as possible and will keep the customer posted about the updates on the complaint.

17. Return/exchange policy & warranties

hear.com/ listen-today.com does not sell the product directly therefore the return/ exchange policy depends upon the return/ exchange policy of the concerned clinic from where the customer has purchased the hearing aid. The return/ exchange policy of that clinic will be applicable from where the customer purchased the hearing aids.

In regard to the warranty also, hear.com/ listen-today.com does not sell the hearing aid directly but through a clinic therefore the warranty terms and conditions of the concerned clinic shall be applicable. hear.com/ listen-today.com has nothing to do with return/ exchange & warranties.

18. Force Majeure

hear.com/ listen-today.com shall not be in default of any obligations under this agreement to the extent performance is prevented or delayed by a Force Majeure Event. A “Force Majeure Event” shall include any occurrence beyond the reasonable control of a party, including without limitation: act of nature (e.g., flood, earthquake, or storm); war or terrorism; civil commotion or riot; epidemic or pandemic (e.g., COVID-19); destruction of facilities or materials; fire or explosion; labour disturbance or strike; laws, regulations, directives or orders of any government, regulatory or judicial authority; embargo, shortage of raw materials or labour; equipment failure; or failure of public utilities or common carriers. hear.com/ listen-today.com shall explain the nature of the event thereof and will notify the specific customer in case of any such event. hear.com/ listen-today.com will use commercially reasonable efforts to remedy, remove, or mitigate such an event and the effects thereof. Upon cessation of the Force Majeure Event, the performance of any suspended obligation or duty will promptly recommence.

19. Libel and Defamation

Users shall further withhold from making any slanderous, negative or defamatory statements about hear.com/ listen-today.com or any of its Representatives, which may result in hurting the reputation, image or goodwill of hear.com/ listen-today.com or its Representatives.

20. No waiver

No failure or delay on the part of hear.com/ listen-today.com in exercising any right, power or remedy hereunder shall operate as a waiver. Any waiver granted hereunder by hear.com/ listen-today.com must be in writing in order to be valid.

21. Severability

Any part, provision, representation or warranty of this T&C which is prohibited or which is held to be void or unenforceable by the law in present or future shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof. The other provisions/ clauses will remain valid.

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